Reference

What You Actually Want to Know Before You Start

We pulled together the questions that come up most — account setup, PayPal deposits, Venmo withdrawals, Play+ prepaid funding, and how eligibility works state by state. If something isn't here, our support team has it covered.

Account SetupPayPal & Venmo PathsState EligibilityWithdrawal StepsIdentity Verification
Explore the Lobby Read FAQ
thepromoguy What You Actually Want to Know Before You Start
WHY WE SAY WHAT WE SAY

How We Keep This FAQ Accurate and Useful

Every answer here reflects how the platform actually operates. We update this page when payment flows change or state eligibility shifts — not on a fixed schedule, but when the facts change.

No Invented Numbers

We don't publish withdrawal times, payout percentages, or player counts we can't verify. If a figure isn't confirmed, we describe the process instead.

Payment Facts Only

PayPal, Venmo, and Play+ are the actual rails we support. We explain how each one works in your account flow, not just list logos.

State Law Is Real

Access depends on where you are and what your state permits. We flag this at account creation and again at the cashier — it's not fine print buried at the bottom.

First-Hand Account Info

These answers come from how our cashier, verification, and support systems actually work — written by the team that runs them, not assembled from generic templates.

PLATFORM AT A GLANCE

Four Things Worth Knowing About thepromoguy

3
Local payment rails: PayPal, Venmo, Play+
SSL
Encrypted account and transaction security
Mobile + Web
Full lobby access on any device, no app download required
State-based
Eligibility checked at account level per local law
thepromoguy Straight Answers to the Questions We Hear Most

Straight Answers to the Questions We Hear Most

Most questions we get fall into three buckets: how to fund your account, how to pull money out, and whether you can access the lobby where you live. On the funding side, PayPal connects directly to your existing balance or checking account — no new card needed. Venmo works the same way if that's already your default wallet. Play+ is the prepaid

option if you'd rather keep casino funds on a separate card entirely. Withdrawals follow the same rail you deposited on, and identity verification is a one-time step tied to your account, not repeated every time. Access depends on state law and is available in eligible states only — we spell that out clearly before you ever hit the cashier screen. Players in

Phoenix and Philadelphia ask about this more than anything else, so we've made state eligibility its own FAQ entry below.

  • PayPal
  • Venmo
  • Play+ Prepaid
  • State Eligibility Check
GET HELP FAST

How to Reach Us When the FAQ Doesn't Cut It

If your question isn't in the list below, here are the three fastest ways to get a real answer. We keep response paths short — no long ticket queues for account or payment issues.

Live Chat Open the chat icon from any page in the lobby. Account, payment, and eligibility questions are handled directly — no routing through a bot first.
Email Support Send your question to our support address from your registered email. Identity and withdrawal questions are usually resolved within one business day.
Account Help Center Your account dashboard has a dedicated help section covering deposit history, pending withdrawals, and verification status in one place.

Frequently Asked Questions at thepromoguy

Five questions we get consistently — covering state access, payment methods, verification, withdrawals, and what happens if a deposit doesn't land. Read through before you contact support; most answers are here.

Access depends on your state's law. Eligibility is checked when you create your account. We'll let you know before you reach the cashier whether your state is currently supported.

Open the cashier tab, select your payment method — PayPal, Venmo, or Play+ prepaid — and follow the prompt. PayPal and Venmo pull from your existing wallet balance or linked checking account. Play+ uses your prepaid card balance.

Identity verification is a one-time step. Upload a government-issued ID and confirm your address. This unlocks withdrawals and is only repeated if your account details change significantly.

Withdrawals route back to the same payment method you deposited with. Request the withdrawal from your account dashboard, confirm the amount, and the funds move through PayPal, Venmo, or Play+ accordingly.

Check your PayPal, Venmo, or Play+ transaction history first to confirm the payment went through. If it shows complete on your end but your balance hasn't updated, contact live chat with your transaction ID.

Yes. The full lobby — slots, live dealer tables, and the sportsbook covering NFL football, NBA, and MLB markets — loads in your mobile browser. No app download is required.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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