Reference

Deposits, Withdrawals and Verification at thepromoguy

Fund your thepromoguy account with the wallets already on your phone — PayPal, Venmo and Play+ prepaid all connect directly to your balance. Withdrawals follow the same path back, and identity verification is a one-time step that keeps your account secure.

PayPal depositsVenmo withdrawalsPlay+ prepaidSecure verificationMobile account access
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thepromoguy Deposits, Withdrawals and Verification at thepromoguy
PAYMENT METHODS

Payment Options We Support

Your cashier connects to the wallets and cards Americans already use day-to-day. PayPal, Venmo and Play+ prepaid are the three rails built into thepromoguy banking. Online banking and debit card options may also appear depending on your eligible state. Every method shown in your cashier has been confirmed for your account region — we don't list options that won't work for you.

PayPal Connect your PayPal account for deposits and withdrawals. Funds move between PayPal and your thepromoguy balance through the standard PayPal network.
Venmo Use your Venmo wallet to fund your account or pull winnings back. Venmo authentication happens inside the Venmo app itself.
Play+ Load a Play+ prepaid card once and use it repeatedly. Works like a dedicated gaming wallet separate from your main bank account.
Debit Card Visa and Mastercard debit cards are accepted where your state's eligible account setup allows. Funds post directly to your balance.
Online Banking Direct bank transfers connect your checking account to the cashier for accounts in supported states. Confirm eligibility in your cashier screen.
thepromoguy Verifying Your thepromoguy Account Identity

Verifying Your thepromoguy Account Identity

Verification is a one-time process that protects your account and unlocks the full withdrawal path. We ask for a government-issued photo ID — a driver's license or passport works fine — and a document that confirms your address, like a utility bill or bank statement. Upload both through the secure verification portal in account settings. Once our team reviews and approves the

documents, your account is cleared for withdrawals and your verified status is permanent. Think of it as the step that makes sure your money always goes to the right person: you. Players in Philadelphia can complete this entirely from a mobile browser.

  • Open verification portal — Go to account settings and select the identity verification section. The portal walks you through each upload step.
  • Upload photo ID — A current driver's license or passport is accepted. Make sure the photo and expiry date are clearly visible in your upload.
  • Confirm your address — Submit a recent utility bill or bank statement showing your name and address. Documents dated within 90 days work well.
  • Await approval — Our team reviews submissions and updates your account status. You'll see a confirmation in your account once verification clears.
thepromoguy Withdrawing from Your thepromoguy Balance

Withdrawing from Your thepromoguy Balance

When your balance is ready to move, withdrawals follow the same payment rails you used to deposit. Venmo sends money directly to your Venmo wallet. PayPal routes back to your PayPal account. Play+ returns funds to the prepaid card. We match the withdrawal method to how you funded your account — that's standard practice and keeps the money trail clean. Your identity

must be verified before the first withdrawal clears, so get that step done early. Processing windows vary by payment network; check your cashier screen for the current status of any pending request.

  • Head to the cashier — Select withdraw from your account menu. Available balance and eligible methods both display on the same screen.
  • Pick a payout method — Choose PayPal, Venmo or Play+ — withdrawals route back through the method you used to deposit when possible.
  • Enter the amount — Type the amount you want out and confirm. The request enters the payout queue immediately after submission.
  • Track the status — Your cashier history shows the request status in real time. A notification goes out when the payment network processes it.
thepromoguy Putting Money Into Your thepromoguy Account

Putting Money Into Your thepromoguy Account

Your deposit lands in your balance fast — no waiting around before you can jump into MLB Baseball Player Props or a live dealer table. Open the cashier from the account menu, pick the wallet that already lives on your phone, and enter an amount. PayPal and Venmo pull from your linked bank or card in one tap. Play+ works like a

prepaid card you load once and reuse. We keep the path short so you spend less time at the cashier and more time at the game.

  • Open the cashier — Log in and tap the deposit icon in your account menu — it's visible on both mobile and desktop.
  • Choose your wallet — Select PayPal, Venmo or Play+ from the payment rail list. Each shows your saved details automatically.
  • Enter your amount — Type the deposit amount and confirm. PayPal and Venmo authenticate through their own apps for added security.
  • Balance updates — Your thepromoguy balance reflects the deposit once the payment network confirms. Head straight to the lobby.

Common Questions About thepromoguy Banking

These are the questions we get most often about deposits, withdrawals and account verification. If something isn't covered here, our live chat support can walk you through the specific cashier step you need.

PayPal, Venmo and Play+ prepaid are the core options. Debit card and online banking transfers appear in your cashier if they're available for your eligible state.

Select Venmo in the withdrawal section of your cashier, enter the amount and confirm. Funds route to the Venmo wallet linked to your thepromoguy account.

Minimum deposit amounts vary by payment method and are displayed inside your cashier before you confirm. We don't publish a fixed floor here because it can vary.

A pending withdrawal usually means identity verification hasn't been completed or a document is under review. Check your account settings for the exact status message.

You can deposit before verification is complete, but withdrawals require a cleared identity check. Getting verified early means your first withdrawal request moves without delay.

Yes. Play+ works in both directions — load it to fund your account and withdraw back to the same card. It functions as a dedicated wallet tied to your account.
Reference

thepromoguy Banking Guide

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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