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Our Terms, Your Rights, and How This Site Operates

thepromoguy is available where state law permits online wagering — access, account eligibility, and permitted activities all depend on your state's current rules. These policies govern how we collect data, process payments via PayPal, Venmo, and Play+, and handle your account.

State-dependent accessPayPal, Venmo, Play+ coveredAccount data rightsContact path includedJurisdiction-specific terms
thepromoguy Our Terms, Your Rights, and How This Site Operates
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Data Collection Scope

We collect account registration details, payment method identifiers for PayPal, Venmo, and Play+, and session activity. We do not sell your personal data to third parties.

Cookie Policy

Our site uses cookies for session management and analytics. You can adjust cookie preferences through your browser settings; essential cookies required for login cannot be disabled.

Retention and Deletion

Account data is retained for the period required by applicable state law and our payment processors. You may request deletion of non-required data by contacting support through live chat or email.

Account Security Practices

We use SSL encryption on all account pages and require identity verification before processing withdrawals. Suspicious login attempts trigger an account-hold notification to your registered email.

LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

Team online

Live Chat

Connect directly through your account dashboard for policy questions, terms clarification, or to flag a data-related concern tied to your account.

Email Support

Send a written request to our support address for formal inquiries — data access requests, account closure, or payment dispute escalation all work this way.

Account Settings

Many legal actions — updating contact details, reviewing consent history, or downloading your data — can be initiated directly from the settings panel on mobile or desktop.

Common Questions About Our Terms and Your Rights

If a question about your account, your data, or how our policies apply to you isn't answered here, live chat inside your account dashboard is the fastest path to a real answer.

Access depends on your state's current law. We only serve accounts in states where online wagering is legally permitted. Check your state's gaming authority for the current eligibility status.

We collect your registration details, identity verification documents, and payment method identifiers for PayPal, Venmo, or Play+. Session and activity data are also logged for security and compliance purposes.

Yes. Submit a data access request through email support or via live chat in your account dashboard. We respond within the timeframe required by applicable state or federal privacy law.

Start a dispute through your account's payment history page, then follow up with your PayPal or Venmo app if the issue isn't resolved. Our team reviews transaction records within the internal dispute window.

Material updates are sent to your registered email before they take effect. Continuing to use your account after that notice means you accept the revised terms. Close your account if you disagree.

Contact support via live chat or email. We'll process the closure, verify any outstanding balance, and walk through the final identity check before releasing pending funds through your chosen payment method.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.