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The Terms That Govern Your Account

These terms set the ground rules for every account on thepromoguy — what you can do, how payments work through PayPal, Venmo, and Play+, and what happens when something needs to be resolved.

Applies to all account holdersCovers PayPal, Venmo, Play+State-by-state access rulesAccount security standardsContact paths included

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What These Terms Actually Cover

thepromoguy Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By opening an account on thepromoguy, you agree to these terms in full. They govern how your account is created, verified, and used — including every deposit you make through PayPal, Venmo, or a Play+ prepaid card, and every withdrawal request you submit. Eligibility is determined

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by your state of residence; access is available only in states where online wagering is permitted under local law. We reserve the right to suspend or close any account that violates these terms, including accounts with mismatched identity documents, multiple accounts linked to the same household,
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or payment methods that do not match the verified account holder. These terms also cover how promotional credits are applied, what restrictions apply to certain game categories, and how disputes are handled. We update these terms when platform features or applicable regulations change. Continued use of
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your account after an update means you accept the revised terms. If you disagree with any update, the right move is to contact our support team before your next session so we can walk through your options.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

HOW WE OPERATE

How We Handle Your Account Data

Account security and data handling are built into these terms, not bolted on after the fact. Here is what that looks like in practice.

Data Retention

We retain account information — including payment records from PayPal, Venmo, and Play+ transactions — for as long as your account is active and for the period required by applicable state regulations after closure.

Cookie Use

We use cookies to keep your session active, remember your wallet preference, and improve account page performance. You can manage cookie settings from your browser without losing your account access.

Account Security

Every account login is protected by a one-time passcode step. If you notice unrecognized activity, contact support immediately — we can lock the account from our side within minutes.

Requesting Changes

To request a correction to your account data or to close your account under these terms, email support with your account ID. We process verified requests in line with applicable state data rules.

TERMS CONTACT

Reach Us About Your Account Terms

Live Chat Open the chat window from any page on thepromoguy to ask about a specific clause, a payment restriction, or an account eligibility question in real time.

Email Support Send a detailed message to our support address if your question involves account documentation, a payment dispute, or a formal terms clarification request.

Account Help Center Log in and navigate to Account Settings, then Help Center. Common terms questions — covering PayPal, Venmo, and Play+ use — are answered there with step-by-step context.

Common Questions About These Terms

If something in the terms is unclear, these are the questions we hear most — answered straight.

These terms apply to every account holder on thepromoguy. That includes anyone who has completed identity verification, made a deposit via PayPal, Venmo, or Play+, and accessed the platform in an eligible state.

Access depends on your state of residence. Online wagering is licensed state by state, so availability is limited to states where local law permits it. Check your state's rules before opening an account.

We post updates directly on this page and note the revision date. Continuing to use your account after an update means you accept the new terms. Contact support before your next session if you have concerns.

Yes. The terms govern how all three payment methods are used — deposits, withdrawals, and any restrictions tied to your account's verified identity and state eligibility.

Email our support team with your account ID and the specific correction you need. We handle verified requests in line with applicable state data regulations. Live chat can confirm receipt.

Accounts can be suspended for mismatched identity documents, multiple accounts in one household, or payment methods that do not match the verified account holder. Contact support if you think a suspension was made in error.

Reference

Terms & Conditions

Access may be available only in states where local law permits.

Appthepromoguy App InfoPrivacy Policy Gamesthepromoguy Casino

The Terms That Govern Your Account

How We Handle Your Account Data

Data Retention

Cookie Use

Account Security

Requesting Changes

Reach Us About Your Account Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use thepromoguy in any US state?

03 What happens if the terms are updated?

04 Do these terms cover PayPal, Venmo, and Play+ specifically?

05 How do I request a correction to my account data?

06 What can get my account suspended under these terms?

Terms & Conditions

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