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How thepromoguy Handles Your Personal Information

When you open an account here, we collect only what we need to run it — your name, contact details, payment method info, and verification documents.

Account Data TransparencyPayPal, Venmo, Play+ Payment PrivacyUS-Based Data RightsRight to Request DeletionSecure Identity Verification
thepromoguy How thepromoguy Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data protection at thepromoguy is operational, not just policy language. Encryption, access controls, and retention schedules are applied at the account level. Players in Philadelphia and Phoenix access the same security framework as anyone else — your data handling does not vary by location within eligible states. Here is what each practice looks like in practice.

Encryption at Rest and in Transit

Every document you upload for identity verification — your ID, any utility bill — is encrypted before it touches our storage layer. Connections to the site use TLS so data in transit stays private.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can reject non-essential cookies via the consent banner shown on your first visit.

Data Retention Schedule

Active account data is kept for as long as your account is open. After account closure, we retain records only as long as state and federal financial regulations require, then delete them on schedule.

Access Controls and Audit Logs

Only authorized internal team members can access your personal data, and every access is logged with a timestamp. If you suspect unauthorized activity, contact us and we'll pull the audit record.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to review what data we hold, request a correction, or ask us to delete your account information, our support team handles privacy requests directly. We aim to acknowledge every request within two business days. Use the channel that works best for you — live chat is the fastest path for general questions, while email gives you a written record for formal deletion or data-access requests.

Live Chat Start a chat from your account dashboard. A support agent will verify your identity before discussing any account data, keeping the exchange secure.
Email Support Send your privacy request to our support address. Include your registered email and the specific action you're requesting — access, correction, or deletion.
Account Settings Some data preferences — like marketing emails — can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Privacy at thepromoguy

These are the questions we actually get from account holders about how their data is handled, stored, and removed. If yours isn't here, reach out via live chat or email.

We collect your name, email address, date of birth, and state of residence at registration. Payment method identifiers — like a PayPal transaction reference — are added when you make a deposit.

We do not sell your data to advertisers. We share information only with payment processors like PayPal and Venmo, and identity verification partners, all under strict data-processing agreements.

Email our support team from your registered address and ask for a data-access report. We'll verify your identity and respond within two business days with what we hold on your account.

Yes. Submit a deletion request via email or live chat. We'll close your account and remove personal data, keeping only what financial regulations require us to retain for a set period.

We store the transaction reference and payment method type, not your full credentials. Your PayPal login or Play+ card number never touches our servers — that data stays with the payment processor.

We use essential session cookies to keep you logged in and optional analytics cookies. Reject non-essential cookies on the consent banner at first visit, or update preferences in your browser settings anytime.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.